Whether it's a slow leak that's been eating a subfloor for weeks or a flooded basement at 2am, our crews across the country are already moving. We dispatch units carrying industrial extraction pumps, air movers, and commercial dehumidifiers already loaded on the truck, coast to coast.
Hirex Water Damage started because property owners across USA kept telling us the same story: a national hotline picked up, put them on hold, and then subcontracted the job out to whoever was cheapest and closest. Every technician on our roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Our crew leads carry IICRC water restoration certifications and have logged real hours on Category 1, 2, and 3 losses, so Water Damage Repair isn't a side service we tacked on — it's the reason the company exists. We're fully insured and licensed to work wherever we send a crew, so you're protected from the moment our truck pulls into the driveway.
Because our equipment lives in regional hubs rather than one central depot, we're not waiting on a cross-country supply run before we can start extraction.
Ask any property manager who has dealt with a burst supply line at 3am — the difference between a crew that shows up ready and one still loading a truck at the shop is measured in gallons of water soaking into a subfloor. That's the gap Hirex Water Damage was built to close, market by market, across USA.
The most expensive restoration jobs we run almost never started as a dramatic flood; they started as something small that got put off. Here's what tells us a property needs professional attention rather than a mop and a fan:
Recognizing one of these signs early is the difference between a contained repair and a gutted room, so call and get a straight answer on how urgent it is.
From a single soaked bedroom to a commercial building with three flooded floors, our teams are equipped to scale up or down — nothing gets a cookie-cutter response.
We arrive with submersible pumps and truck-mount extractors that get standing water out of a property before it soaks deeper into the subfloor. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
We place industrial dehumidifiers and air movers based on actual psychrometric calculations, not a standard equipment count per room, with daily drying logs so you can see the numbers improving, not just take our word for it.
For homeowners, that means drywall removal at the flood cut line, subfloor assessment, and content pack-out for anything that can be saved, with clear photo documentation at every stage for your insurance claim.
Businesses and property managers nationwide get a dedicated project lead, after-hours crews, and equipment scaled to square footage rather than a single-crew response — we know a flooded lobby or a leaking unit above tenants below has to move fast.
Category 3 blackwater calls for full PPE, antimicrobial treatment, and disposal of anything porous that touched the contamination — our crews are trained for exactly that protocol nationwide.
We apply antimicrobial treatment during every drying job specifically to head off mold before it starts, and we'll flag any area that needs deeper remediation.
You get a written estimate before any equipment runs, not a mystery total handed to you after the fact.
Because our equipment is staged in regional hubs rather than one central depot, most calls see a technician on-site quickly.
Our paperwork is built to match what adjusters expect, and we'll speak with your insurer directly on your behalf.
Final moisture readings have to hit dry-standard before we consider any job done, and getting there again is on us, not you.
Our team asks a handful of targeted questions so the truck that shows up already has the right gear loaded.
The closest available technician is routed to your property with equipment staged and ready.
Standing water comes out first; drying equipment gets placed only after we've mapped exactly where moisture is hiding.
We don't close the file until the numbers confirm the structure is dry, and you leave with full photo and moisture documentation.
We measure moisture with instruments, not guesswork, and we won't sign off on any job until those readings match the dry standard for the materials involved. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
You'll find that exact commitment printed on your paperwork, not just mentioned over the phone. A repeat visit under this guarantee doesn't mean starting over — we pull the original moisture logs and pick up exactly where the last visit left off.
"Our water heater let go at midnight and a Hirex Water Damage tech was pulling water out of the hallway by 1am. Fast doesn't begin to cover it." — Danielle R.
"I didn't touch the claim paperwork once. They sent it straight to the adjuster with photos and moisture logs attached." — Marcus T.
"They showed me the daily moisture readings so I wasn't just trusting a stranger's word that the house was dry." — Priya S.
"A supply line failure flooded our kitchen and this crew had us reopened in under a week — much faster than we expected." — Aaron W.
"They handled a blackwater situation in our basement without making me feel like it was a bigger disaster than it was." — Lena G.
"The quote matched the final invoice exactly. No surprise charges tacked on at the end." — Sam O.
Most dispatches are on-site within a couple of hours since our crews and equipment are staged regionally, not flown in from a single central location.
We always quote first. You'll see a written estimate for the job before any drying equipment starts running.
Our on-call rotation covers water extraction, drying, and blackwater cleanup any hour of the day or night.
Direct adjuster communication is standard — we send photo and moisture documentation formatted for your insurance claim.
Dryness is confirmed with instrument readings against a documented dry standard, not just by feeling the wall or carpet.
We regularly handle sewage backups using full containment, PPE, and EPA-registered antimicrobial products.
Cut power to the affected area if there's standing water near outlets, and avoid walking through it until our technician confirms it's safe.
Yes, we regularly respond to commercial and multi-unit losses, including retail, restaurants, and office space.
Most residential jobs dry out in 3 to 5 days depending on how much material got wet and how long it sat before extraction.
Quick extraction and drying significantly lowers mold risk, since spores need sustained moisture over roughly a day or two to establish.
Our guarantee covers a 30-day callback window — if moisture shows up again from the same loss, we come back free of charge.
We cover states and communities nationwide — see the list below for the areas our crews serve directly.
USA is part of our full service territory, reached through a network of staged equipment and on-call technicians rather than a single central branch. If your address falls within our national coverage area, a Hirex Water Damage crew can typically respond the same day.
Reach our line directly and get a technician on the way today.
Call +1-844-578-1604