Whether it's a slow leak that's been eating a subfloor for weeks or a flooded basement at 2am, our crews across the country are already moving. Our teams arrive with truck-mount extractors, moisture meters, and drying gear staged and ready to go, wherever you're located.
Too many families across USA have called a big national number only to get bounced through hold music before a random subcontractor shows up hours later, so Hirex Water Damage built its network differently. Every technician on our roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Each lead tech holds an IICRC Water Restoration Technician certification and has personally handled clean-water, gray-water, and contaminated black-water losses, so Water Damage Repair isn't a side service we tacked on — it's the reason the company exists. Full liability coverage and proper state licensing back every job we take, nationwide, so you're protected from the moment our truck pulls into the driveway.
Our regional equipment network means drying gear is already close by no matter which market you're calling from.
Ask any property manager who has dealt with a burst supply line at 3am — the difference between a crew that shows up ready and one still loading a truck at the shop is measured in gallons of water soaking into a subfloor. That's the gap Hirex Water Damage was built to close, market by market, across USA.
Water damage doesn't always look dramatic at first — some of the costliest jobs we've handled began as a small, easy-to-miss problem. Here's what tells us a property needs professional attention rather than a mop and a fan:
Recognizing one of these signs early is the difference between a contained repair and a gutted room, so call and get a straight answer on how urgent it is.
We size the response to the actual damage — a single-room extraction gets a two-person crew, a commercial loss gets the full fleet — nothing gets a cookie-cutter response.
Truck-mounted extraction equipment on every rig pulls high volumes of standing water fast, so drying starts the same day instead of the next. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Our drying plans use moisture meters and thermal imaging to target air movers exactly where hidden moisture is trapped, with daily drying logs so you can see the numbers improving, not just take our word for it.
On the residential side, we handle the flood-cut, subfloor checks, and content pack-out so your home is ready to rebuild, with clear photo documentation at every stage for your insurance claim.
For commercial accounts anywhere we operate, we assign a project lead, run crews after normal hours to reduce downtime, and bring equipment sized to the actual footprint — we know a flooded lobby or a leaking unit above tenants below has to move fast.
Category 3 blackwater calls for full PPE, antimicrobial treatment, and disposal of anything porous that touched the contamination — our crews are trained for exactly that protocol nationwide.
On top of standard drying, our crews treat affected materials to reduce mold risk and will be upfront if a section needs specialist remediation.
We quote the job before equipment gets plugged in, so there's no surprise line item buried in the final invoice.
Because our equipment is staged in regional hubs rather than one central depot, most calls see a technician on-site quickly.
We photograph and log every step specifically so your claim moves faster and you're not the one arguing with the insurance company.
Final moisture readings have to hit dry-standard before we consider any job done, and getting there again is on us, not you.
Tell our dispatcher what's happening — we'll ask a few quick questions to send the right equipment on the first trip.
A licensed technician heads to your address with extraction and drying equipment already loaded.
Standing water comes out first; drying equipment gets placed only after we've mapped exactly where moisture is hiding.
We re-check moisture levels daily until materials hit dry standard, then hand you full documentation for your records or your insurer.
Every job gets closed based on instrument readings, not a visual check, and we won't call it finished until the numbers say it's finished. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
That's not a marketing line — it's written into every work order we issue. If a second visit is ever needed, it comes from a technician familiar with the original job whenever scheduling allows, since they already know the property and the readings we started from.
"Our water heater let go at midnight and a Hirex Water Damage tech was pulling water out of the hallway by 1am. Fast doesn't begin to cover it." — Danielle R.
"The team handled every conversation with my adjuster — I never had to explain what psychrometrics meant to anyone." — Marcus T.
"The drying logs they left behind actually made sense — I could see the numbers dropping every day until it was done." — Priya S.
"They worked overnight so our restaurant wasn't closed longer than it had to be. That mattered a lot to us." — Aaron W.
"Sewage backup is not a fun call to make, but the crew treated it professionally and explained the whole containment process." — Lena G.
"What they quoted up front is what I paid. No hidden equipment fees." — Sam O.
Regional staging across our network usually gets a technician on-site inside one to two hours, depending on traffic and time of day.
Yes — every job gets a written estimate before equipment is turned on, and we walk through it with you line by line.
Around-the-clock coverage includes extraction, drying, and Category 3 sewage response — nothing on that list waits for morning.
We build our paperwork specifically to match what adjusters need and will speak with your insurer on your behalf.
Dryness is confirmed with instrument readings against a documented dry standard, not just by feeling the wall or carpet.
We regularly handle sewage backups using full containment, PPE, and EPA-registered antimicrobial products.
If it's safe, shut off the water source, move electronics and valuables away from the affected area, and avoid the space if standing water is near outlets.
Yes, we regularly respond to commercial and multi-unit losses, including retail, restaurants, and office space.
Drying time varies with material and how quickly extraction started, but 3 to 5 days is typical for most jobs.
Quick extraction and drying significantly lowers mold risk, since spores need sustained moisture over roughly a day or two to establish.
We stand behind every job with a documented dry-standard guarantee and a 30-day callback policy.
Check the state list below to see whether our crews already serve your area.
Our dispatch network covers markets large and small across USA, backed by equipment staged at multiple regional hubs for faster arrival no matter where you're located. If your address falls within our national coverage area, a Hirex Water Damage crew can typically respond the same day.
Call now and speak with a real dispatcher, not a routed answering service.
Call +1-844-578-1604