A burst supply line, an overflowing tub, or a storm surge under the back door doesn't wait for business hours, and neither do we. We dispatch units carrying industrial extraction pumps, air movers, and commercial dehumidifiers already loaded on the truck, coast to coast.
Hirex Water Damage started because property owners across USA kept telling us the same story: a national hotline picked up, put them on hold, and then subcontracted the job out to whoever was cheapest and closest. Every technician on our roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Our crew leads carry IICRC water restoration certifications and have logged real hours on Category 1, 2, and 3 losses, so Water Damage Repair isn't a side service we tacked on — it's the reason the company exists. We carry full general liability coverage and hold active licensing in every market we operate in, so you're protected from the moment our truck pulls into the driveway.
We keep equipment staged in regional warehouses across USA so gear never has to be trucked in from far away, which is the difference between a same-day arrival and a next-day one.
Talk to a property manager who's lived through an overnight pipe failure and they'll tell you exactly why a crew that arrives already equipped matters — every extra minute is more water in the framing. That's the gap Hirex Water Damage was built to close, market by market, across USA.
Not every leak announces itself with a flooded floor. A lot of the worst damage we see nationwide started small and got ignored for weeks. Here's what tells us a property needs professional attention rather than a mop and a fan:
Recognizing one of these signs early is the difference between a contained repair and a gutted room, so call and get a straight answer on how urgent it is.
Whether it's one bedroom carpet or an entire flooded commercial floor, our crews scale the response to match the loss — nothing gets a cookie-cutter response.
We arrive with submersible pumps and truck-mount extractors that get standing water out of a property before it soaks deeper into the subfloor. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
We place industrial dehumidifiers and air movers based on actual psychrometric calculations, not a standard equipment count per room, with daily drying logs so you can see the numbers improving, not just take our word for it.
On the residential side, we handle the flood-cut, subfloor checks, and content pack-out so your home is ready to rebuild, with clear photo documentation at every stage for your insurance claim.
For commercial accounts anywhere we operate, we assign a project lead, run crews after normal hours to reduce downtime, and bring equipment sized to the actual footprint — we know a flooded lobby or a leaking unit above tenants below has to move fast.
Blackwater losses get handled under strict Category 3 protocol everywhere we work: containment, PPE, antimicrobial application, and documented disposal of contaminated materials.
Every job includes a preventive antimicrobial application, and if we spot conditions that need full remediation we tell you plainly instead of quietly hoping it clears up.
We quote the job before equipment gets plugged in, so there's no surprise line item buried in the final invoice.
Local staging across our service network means response times usually beat the national average by a wide margin.
We document everything with photos and moisture logs and work directly with your adjuster so you're not stuck translating restoration jargon.
Final moisture readings have to hit dry-standard before we consider any job done, and getting there again is on us, not you.
Our team asks a handful of targeted questions so the truck that shows up already has the right gear loaded.
Our nearest available crew is dispatched immediately with truck-mount extraction gear on board.
We remove standing water first, then map moisture and position air movers and dehumidifiers based on the readings.
We don't close the file until the numbers confirm the structure is dry, and you leave with full photo and moisture documentation.
We measure moisture with instruments, not guesswork, and we won't sign off on any job until those readings match the dry standard for the materials involved. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
You'll find that exact commitment printed on your paperwork, not just mentioned over the phone. We try to send the original crew back for any follow-up so you're not re-explaining the job to someone new.
"Our water heater let go at midnight and a Hirex Water Damage tech was pulling water out of the hallway by 1am. Fast doesn't begin to cover it." — Danielle R.
"I didn't touch the claim paperwork once. They sent it straight to the adjuster with photos and moisture logs attached." — Marcus T.
"The drying logs they left behind actually made sense — I could see the numbers dropping every day until it was done." — Priya S.
"They worked overnight so our restaurant wasn't closed longer than it had to be. That mattered a lot to us." — Aaron W.
"Nobody wants to call about a sewage backup, but they walked me through the containment and PPE process calmly." — Lena G.
"The quote matched the final invoice exactly. No surprise charges tacked on at the end." — Sam O.
Regional staging across our network usually gets a technician on-site inside one to two hours, depending on traffic and time of day.
Yes — every job gets a written estimate before equipment is turned on, and we walk through it with you line by line.
Emergency extraction, structural drying, and sewage/contaminated water cleanup are all available 24/7, wherever we operate.
Direct adjuster communication is standard — we send photo and moisture documentation formatted for your insurance claim.
We take moisture meter readings on affected materials and compare them against the dry standard for that material type — a visual check alone isn't enough.
We regularly handle sewage backups using full containment, PPE, and EPA-registered antimicrobial products.
If it's safe, shut off the water source, move electronics and valuables away from the affected area, and avoid the space if standing water is near outlets.
Yes, we regularly respond to commercial and multi-unit losses, including retail, restaurants, and office space.
Most residential jobs dry out in 3 to 5 days depending on how much material got wet and how long it sat before extraction.
Quick extraction and drying significantly lowers mold risk, since spores need sustained moisture over roughly a day or two to establish.
We stand behind every job with a documented dry-standard guarantee and a 30-day callback policy.
We cover states and communities nationwide — see the list below for the areas our crews serve directly.
Beyond the largest metro areas, our coverage extends into smaller communities across USA, with crews available for large-scale or commercial losses anywhere in between. If your address falls within our national coverage area, a Hirex Water Damage crew can typically respond the same day.
Reach our line directly and get a technician on the way today.
Call +1-844-578-1604