A burst supply line, an overflowing tub, or a storm surge under the back door doesn't wait for business hours, and neither do we. We dispatch units carrying industrial extraction pumps, air movers, and commercial dehumidifiers already loaded on the truck, coast to coast.
Hirex Water Damage started because property owners across USA kept telling us the same story: a national hotline picked up, put them on hold, and then subcontracted the job out to whoever was cheapest and closest. Every technician on our roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Each lead tech holds an IICRC Water Restoration Technician certification and has personally handled clean-water, gray-water, and contaminated black-water losses, so Water Damage Repair isn't a side service we tacked on — it's the reason the company exists. We're fully insured and licensed to work wherever we send a crew, so you're protected from the moment our truck pulls into the driveway.
Our regional equipment network means drying gear is already close by no matter which market you're calling from.
Anyone who has had a supply line fail overnight knows the real cost isn't the leak itself, it's how long the standing water sits before someone with the right equipment arrives. That's the gap Hirex Water Damage was built to close, market by market, across USA.
The most expensive restoration jobs we run almost never started as a dramatic flood; they started as something small that got put off. Here's what tells us a property needs professional attention rather than a mop and a fan:
Recognizing one of these signs early is the difference between a contained repair and a gutted room, so call and get a straight answer on how urgent it is.
Whether it's one bedroom carpet or an entire flooded commercial floor, our crews scale the response to match the loss — nothing gets a cookie-cutter response.
Our units run truck-mount extraction pumps that pull thousands of gallons per hour, cutting standing-water time from days to hours. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Once water is out, we bring in commercial air movers and LGR dehumidifiers, positioned using psychrometric readings rather than guesswork, with daily drying logs so you can see the numbers improving, not just take our word for it.
For homeowners, that means drywall removal at the flood cut line, subfloor assessment, and content pack-out for anything that can be saved, with clear photo documentation at every stage for your insurance claim.
For commercial accounts anywhere we operate, we assign a project lead, run crews after normal hours to reduce downtime, and bring equipment sized to the actual footprint — we know a flooded lobby or a leaking unit above tenants below has to move fast.
When a job involves sewage backup, our team suits up in full PPE, applies EPA-registered antimicrobials, and safely disposes of porous materials that can't be saved.
Every job includes a preventive antimicrobial application, and if we spot conditions that need full remediation we tell you plainly instead of quietly hoping it clears up.
Every estimate is written and explained before work begins — no vague "we'll see how it goes" pricing.
Local staging across our service network means response times usually beat the national average by a wide margin.
We photograph and log every step specifically so your claim moves faster and you're not the one arguing with the insurance company.
Final moisture readings have to hit dry-standard before we consider any job done, and getting there again is on us, not you.
A short call with our dispatcher tells us whether this is a one-room job or a multi-crew response before anyone drives out.
The closest available technician is routed to your property with equipment staged and ready.
Standing water comes out first; drying equipment gets placed only after we've mapped exactly where moisture is hiding.
Daily moisture checks continue until every affected material reads dry, and you get a complete report at the end.
We measure moisture with instruments, not guesswork, and we won't sign off on any job until those readings match the dry standard for the materials involved. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
You'll find that exact commitment printed on your paperwork, not just mentioned over the phone. If a second visit is ever needed, it comes from a technician familiar with the original job whenever scheduling allows, since they already know the property and the readings we started from.
"Water heater blew at midnight and the Hirex Water Damage crew had extraction equipment running before 1am. Genuinely fast." — Danielle R.
"They dealt with my insurance adjuster directly and I didn't have to translate a single restoration term myself." — Marcus T.
"Appreciated getting real numbers each day instead of someone just saying 'looks good' and packing up." — Priya S.
"Our restaurant flooded from a line break in the kitchen and they had us back open in three days flat." — Aaron W.
"They handled a blackwater situation in our basement without making me feel like it was a bigger disaster than it was." — Lena G.
"The quote matched the final invoice exactly. No surprise charges tacked on at the end." — Sam O.
Regional staging across our network usually gets a technician on-site inside one to two hours, depending on traffic and time of day.
Upfront, written pricing is standard on every job, not an add-on option.
Our on-call rotation covers water extraction, drying, and blackwater cleanup any hour of the day or night.
Direct adjuster communication is standard — we send photo and moisture documentation formatted for your insurance claim.
We rely on moisture meters and psychrometric readings, not a guess, before signing off on any job as complete.
Yes, our crews are trained and equipped for Category 3 blackwater response, including PPE and antimicrobial treatment.
If it's safe, shut off the water source, move electronics and valuables away from the affected area, and avoid the space if standing water is near outlets.
We scale crews and equipment for commercial accounts and assign a dedicated project lead for anything beyond a single unit.
Most residential jobs dry out in 3 to 5 days depending on how much material got wet and how long it sat before extraction.
Quick extraction and drying significantly lowers mold risk, since spores need sustained moisture over roughly a day or two to establish.
Our guarantee covers a 30-day callback window — if moisture shows up again from the same loss, we come back free of charge.
Our coverage extends across the states listed below, with additional crews available for larger or commercial losses.
Our dispatch network covers markets large and small across USA, backed by equipment staged at multiple regional hubs for faster arrival no matter where you're located. If your address falls within our national coverage area, a Hirex Water Damage crew can typically respond the same day.
Reach our line directly and get a technician on the way today.
Call +1-844-578-1604